Question 1

How to use the Copy Trading Subsidy Voucher? How is the subsidy settled?

Accepted Answer

The Copy Trading Subsidy Voucher is a subsidy-type voucher that can be used by copiers when copying a trader. If your PnL is negative at the time of voucher settlement, you will receive a subsidy up to the face value of the voucher. You can earn these vouchers through events or at the Rewards Hub. For more information, see >>Copy Trading Subsidy Voucher.

Question 2

Why did my copy fail?

Accepted Answer

Trader ReasonsThe trader used Multi-Assets modeThe trader traded a trading pair that's not supported for copy tradingThe order was not fully filledCopier ReasonsInsufficient available margin due to leverage changes, slippage, or other reasonsThe margin mode (isolated/cross) does not match the trader'sYour position exceeded the maximum allowable limitMargin calculated by the fixed ratio mode was insufficient to place the minimum order amountOther ReasonsThe execution price would exceed the maximum slippage tolerance that you setThe execution price would exceed the zero slippage that you setSystem maintenance, unstable network, or abnormal market fluctuations

Question 3

How to withdraw funds from my Copy Trading Account?

Accepted Answer

My Trades -> Select a trader card to land on the Copy Trading Details page -> Adjust funds -> Withdraw FundsNote: Remaining funds after withdrawal cannot be less than the trader's minimum investment amount.

Question 4

What is the difference between Fixed Ratio and Fixed Amount? How do I choose?

Accepted Answer

Fixed Ratio: Orders are placed in proportion to the trader’s fund allocation, achieving the best possible replication of their PnL.Fixed Amount: Orders are opened with a fixed amount of margin (margin per order), allowing better control of the copy position size.Note: If the margin amount is less than the minimum required, the system will not open a position, causing a copy failure.

Question 5

How is the profit share calculated? How often is it settled?

Accepted Answer

1. The trader’s copy trading account level is updated every Monday or daily at 00:00 (UTC+8), and the profit share ratio is updated simultaneously.2. Perpetual Futures Copy Trading is settled weekly; Standard Futures Copy Trading is settled daily.

Question 6

How to remove trader status?

Accepted Answer

To do it manually: Go to the Copy Trading homepage > My Trades > Stop Sharing Trades

Question 7

How to check available trading pairs for copy trading?

Accepted Answer

Go to Help Center -> Copy Trading -> Copy Trading (Trader) -> List of Available Trading Pairs for Perpetual Futures Copy Trading.

Question 8

How to get ranked on the leaderboard?

Accepted Answer

For ranking criteria, please refer to What Channels Can Help Traders Boost Exposure?.

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FAQ

1.How to use the Copy Trading Subsidy Voucher? How is the subsidy settled?

2.Why did my copy fail?

Trader Reasons

Copier Reasons

Other Reasons

3.How to withdraw funds from my Copy Trading Account?

4.What is the difference between Fixed Ratio and Fixed Amount? How do I choose?