1. Background

To help partners manage their business more efficiently, the BingX Partner Hub has officially launched the Partner AI Assistant.
Previously, you may have encountered these situations:
  • Having to switch between multiple pages to look up a single metric
  • Seeing commission changes but not knowing the cause
  • Unsure about details of a platform rule but don’t want to ask BD every time
  • Wanting to know which events are suitable to promote now but not having time to search through them one by one
Now, just type your request in everyday language into the chat box and the AI assistant will handle it quickly.
It’s an intelligent helper that knows this business, understands platform rules, and can read your performance data.

 

2. Core features

Check data through chat instead of switching between pages

Ask the AI assistant "How much commission did I earn this week?" or "What does today's deposit data look like?" and get real-time data in clear cards that make key figures easy to read.
Available data queries include:
  • Commission data (daily/weekly/monthly)
  • Trading and deposit data of referees
  • Referee details and leaderboards
  • Anomaly alerts (sudden drops in referees' trading volume, abnormal deposits/withdrawals, etc.)
  • Referee activity and trading tendencies

Data that used to require navigating multiple pages and switching between filters can now be retrieved with just one simple question.

 

Not only shows you numbers, but helps you understand them

After checking the data, you can follow up by asking "How does it compare to last week?" or "Why did it drop?" — and the AI assistant will automatically perform a data comparison and a lightweight root cause analysis.
  • Commission changes compared with the previous quarter and reasons for the changes
  • Which referees and sub-partners contributed most to the changes
  • Trends on active referee number
This helps you not only know “what happened” but quickly understand “why it happened,” so you can spend time acting instead of analyzing.

 

Platform rules answered on demand, no need to wait for BD

For common questions about commission settlement, direct and indirect referral rules, commission rebate ratios, and how to use marketing tools, the AI assistant can answer instantly based on the platform library and provide 24/7 responses.
Common question types you can ask:
  • Commission settlement rules and cycles
  • Definitions of direct and indirect referrals and differences in commission rebates
  • How to use marketing tools such as Crypto Gift and TG bots
  • Steps for inviting new users
Basic questions are answered instantly, so you don't need to wait for BD, and your BD can spend more time helping you with more important matters.

 

Events, materials, and learning resources — precise recommendations

Ask “What events are available now?” or “Any materials suitable for acquiring new users?” and the AI assistant will intelligently recommend the most relevant resources available, with reasons and links.
 
No need to browse event lists yourself; let the best resources find you.

 

Seamless handoff to BD for issues the AI can’t resolve

The AI assistant has clear limits. In the following situations, it will automatically connect you to your dedicated BD or live customer support:
  • Financial issues such as commission anomalies or rewards not credited
  • When the AI repeatedly fails to answer your question accurately
Don't worry if the AI can't answer; the handoff process is seamless, ensuring someone will follow up on your issue.

 

3. How to Use

Step 1: find the entry

After logging into the BingX Partner Hub, you’ll see a persistent AI assistant entry bar at the bottom of the page, visible on the homepage. Click to open the chat box.

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Step 2: start the conversation

When opened you’ll see a welcome message and several recommended common questions. You can:
  • Click a recommended question to start quickly
  • Type your question in the input box using everyday language

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Step 3: view results and continue asking follow-up questions

The AI assistant returns results as text explanations and data cards. You can ask follow-up questions based on the current answer. For example, enter "check this week's commission" first, then "compare with last week's commission?" The AI will automatically link the context.

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Step 4: manage conversations

  • Click the top **"New chat"** icon to start a new topic at any time
  • Click **"History"** to view and review all previous conversations, and you can continue asking follow-up questions there

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Tips

  • The more specific your description, the more accurate the AI's answer. For example, "this week's commission from direct referees" works better than "check the data."
  • If the AI asks you to choose an option, click the option — no need to type.
  • The AI will finish its response even if you close the window. Reopen the window to view the results.

4. Recommended question examples

Below are common scenarios and recommended phrasings to help you get started quickly:

Data queries

What you want to know Recommended phrasing
Recent commission status Help me check this week's commission
Commission change comparison How does this week's commission compare with last week's?
Today's deposit data What does today's deposit data look like?
Referee activity Check my referees' activity
Trading leaderboard Check the user trading volume rankings for the past 7 days
User anomalies Check recent user anomaly alerts?
Details for a specific user Check the details for user UID 12345

Data analysis

What you want to know Recommended phrasing
Reasons for commission decrease Why is today's commission lower than yesterday's?
Business trends Analyze my performance for the past month
Referee contribution analysis Who contributed the most commission?

Rule-related questions

What you want to know Recommended phrasing
Commission settlement rules When are commissions settled?
Referral rules What's the difference between direct and indirect referral rebates?
Tool usage How do I use the community Crypto Gift?
Invite new users How do I invite new users?

Resource lookup

What you want to know Recommended phrasing
Currently available events What events can I promote now?
Promotional materials Are there any new promotional materials?
Learning resources What learning materials are available?
Latest announcements Are there any recent announcements?

 

Your feedback is important to us

The Partner AI Assistant is being continuously optimized. Every piece of feedback you provide will directly influence the direction of product improvements.

How to give feedback

Method 1: Give feedback directly in the conversation. Each AI reply has 👍 and 👎 buttons:
  • If you find the answer helpful → click 👍 so we know what we did right
  • If you find the answer inaccurate or unsatisfactory → click 👎 and we will make targeted improvements
 
Method 2: Contact your dedicated BD
If a BD contact is configured, the AI will prompt you to contact the BD for questions it cannot answer. Share a screenshot with the BD to report the issue.

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Method 3: The AI will automatically identify when to open a live customer service window. Click the link to be redirected to the support team.

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