During the P2P trading process, if a counterparty initiates an appeal against your P2P order, you will receive an email and push notification. Here, the platform will guide you on how to respond to a P2P appeal.

1. To view appeal orders, please log in to your account and click [Buy Crypto] on the homepage, then [P2P Trading].

2. Click [Orders] to view all appeal orders. Then click the relevant order to view the appeal details. You can also click [View Details] in the chat window to negotiate the resolution directly with the other party. The response processing time is 5 minutes. If you successfully resolve the appeal within the allotted time and the counterparty chooses to cancel the appeal, the appeal will be closed.

3. If negotiation fails within 5 minutes, the appeal order will enter [CS Intervention] status. This means that an appeal specialist will step in on your order and will assist you and the counterparty with communication as soon as possible.

4. If supplementary evidence is required, you will receive an email notification. For example, the appeal specialist may request that you provide additional supporting documents and detailed information for the appeal. Usually, the counterparty will also be required to provide relevant supporting documents.

5. Please note, if you do not respond to the appeal or provide the required information before the deadline set by the appeal specialist, customer service may directly arbitrate the appeal in accordance with the appeal rules (for example, by forcibly releasing funds or canceling the order). It is recommended to promptly follow up and handle appeal orders to avoid affecting your subsequent P2P transactions.

6. If the appeal has been resolved but the counterparty has not canceled the appeal, the system will automatically cancel the appeal. If the appeal remains uncanceled after being resolved, you can contact online customer service to request cancellation of the appeal.