Salesforce reports global service outage during Dreamforce, fix rollout underway
Salesforce experienced a global service outage during Dreamforce, impacting hundreds of instances across major regions and disrupting customer access, performance, and support case creation. The root cause appears tied to stalled requests involving an internal login service and capacity constraints, with a validated fix being rolled out. The incident raises near-term operational and reputational risk, potentially pressuring sentiment toward CRM and enterprise SaaS reliability.
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Salesforce reported a global service disruption during its Dreamforce conference, first logged at 09:30 BST on September 16. Customers experienced severe delays, intermittent errors, and an inability to access some services. The company said requests were stalling while waiting for an internal login service response, exhausting available server resources. By 11:56 BST, Salesforce said it had validated a fix and was rolling it out.